A visit to the hospital is disconcerting for everyone, but for the non-English speaker it can be frightening. Hillier Architecture developed a sign standards manual, made up of two volumes and a supplement. The system includes signage and printed wayfinding materials.
Volume 1 divides the signage into four sign families: Multi-lingual, Wayfinding, Identification, and Code Sign. The multi-lingual sign family provides basic information and introduces to visitors the tools available to find their way throughout the facility. The multi-lingual signage has been developed to accommodate information for up to 9 languages, depending on the neighborhood of the hospital. To identify areas, signage, and individuals where this information is available, a color-blended, encircled lower-case "i" symbol was developed.
Volume 2 provides guidelines for producing and using multi-lingual printed pieces that aid visitors in navigation. The printed pieces include a destination ticket, which offers step-by-step instructions on getting to public destinations, and a pocket guide that contains a map, listing of departments, contact information, visiting hours, rules and regulations.
"More than 110 languages and dialects are spoken in New York City. This sign standards program to help non-English speaking visitors will be incredibly useful in communicating to this audience, making them feel included and cared for as well as helping them navigate a complex system. Well researched and designed, this system is succinct, logical and clear."
John Bosio (Principal in Charge), Amy Rees, Despina Raggousis, Glen Swantak