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Trish Fassett is currently the Manager of Customer Service and Order Entry at Matthews International, located in the Greater Pittsburgh Area. Fassett is an experienced Customer Service Manager working in the manufacturing industry conducting Business to Business sales. Fassett is skilled in sales and servicing customers. Fassett has support from her professional experience and her education which was focused in Business Management and Visual Communications.
Trish Fassett began her career by attending The Art Institute where she received an Associates degree in Graphic Design. Soon after graduation she was hired by Matthews International as an Inspector in the Set Up Department. In this role Fassett checked patterns for size, texture, hardware locators, spelling and graphics. Part of her responsibilities were to keep a mixture of small, medium and large patterns moving to the Foundry. After eight years as an Inspector, Fassett was promoted to Assistant Manager of Customer Service. In this position she helped implement change over to the SAP system through development, implementation, and training, she reviewed and submitted attendance, vacation and payroll, and was a liaison between production and sales. As an Assistant Manager of Customer Service, Trish Fassett also worked on devising a new lean order processing to eliminate waste and streamline customer service and order entry processes. Fassett’s new order process trimmed two days off of order entry time and allowed for more production time in the schedule.
After a total of almost eighteen years of working for Matthews International Trish Fassett was promoted to Manager of Customer Service and Order Entry. In this role Fassett is responsible for a department that provides customer service to designated territories of 1 million + sales each and an order entry staff that enters customized product orders into SAP, promoting and optimizing the use of Salesforce.com within Sales and Service staff, participating in several cross functional teams working heavily with operations to streamline order entry to production orders and with IT service to bridge gaps in technical functions of their software systems. Fassett also acts as a main point for contact for new Architectural product launches to devices order process, train employees, update order systems with relevant new product date, and continuous improvement efforts to streamline processes, improve order clarity and return time, and generation of employee development.