If healthcare is considered as a journey, then why not provide tools to support all phases of the process, from the time an appointment is made, through to leaving the scheduled procedure? In fact, why not measure how the visitor experiences navigating the facility and use the findings to guide the priorities of a phased implementation plan? Lankenau Hospital agreed with this cutting-edge approach and undertook a program of pre-arrival destination cards, wayfinding guides, exterior and interior signage, and volunteer training.