Daren Guillory

Image from Texas Children's Hospital
Human-Focused Wayfinding Strategy at Texas Children's Hospital

Lauded by the 2016 SEGD Global Design Awards jury as a "true example of a human-focused project," Formation's assessment of the existing conditions and user satisfaction with wayfinding at Texas Children's Hospital's established an alternative reading of the hospital's “sensory landscape”.

Texas Children’s Hospital Wayfinding

In fiscal year 2013, the Centers for Medicare & Medicaid (CMS) began withholding a portion of hospital payments based on their performance. CMS makes adjustments to measures and domain weights each year to reflect an emphasis on those areas most in need of improved performance. Four domains will impact up to 2% of a hospital’s Medicare reimbursement in FFY 2017: process of care (core measures), patient experience (HCAHPS), efficiency of care and outcomes.

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