Improving the Passenger Experience, DFW Style

As Project Manager in the Planning Department at DFW International Airport, Richard Gurley coordinates wayfinding and signage for the entire 17,000-acre airport complex, including five terminals, garages, and airport roadways. DFW will host the 2014 SEGD/ASMN Airport & Transportation Workshop Sept. 25-26, and Gurley will share the airport’s $2 billion Terminal Renewal and Improvement Program, its new signage program, and improving the customer experience, DFW style.