The Eighth Annual Patient Experience: Empathy + Innovation Summit took place May 22–24, 2017, at the Cleveland Convention Center in downtown Cleveland, Ohio.
The Patient Experience Summit brought together patient experience leaders, healthcare CEOs, innovators, nursing leaders, policy makers, major stakeholders, industry experts and patients who are committed to not just the patient or caregiver experience, but also the human experience. The theme of this year’s two-day, inter-professional conference was Empathy by Design and featured expert speakers, panel discussions and workshops representing multiple healthcare professions and disciplines engaged in exploring innovative ways to create and sustain a human-centric environment. Designing programs, services, structures, spaces, processes and more with empathy in mind is key to delivering care that can truly meet the needs of everyone. Attendees heard how organizations around the world strive to deliver the best clinical, physical and emotional experience to patients and families.
"What We Didn't Expect to Learn Measuring the Design Success of the Built Environment" was the session Kolar's Mary Dietrich - EDAC, Managing Director, Creative Services, presented along with Michael Browning - AVP Design, Construction, and Space Management, Cincinnati Children's Hospital - regarding lessons learned ( both expected and unexpected ) from the close collaboration between Kolar Design and Cincinnati Children's for over two decades.
Says Dietrich, "In 2009, Cincinnati Children’s embarked on a journey to redefine its patient, family and staff experience within their built environments. In order to measure its success and drive future improvement opportunities, a quality improvement process was developed. This session will provide insights into this process, planned and unintended insights gathered and how these insights are translated into strategies for continual improvement."
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