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Janette Shew is a specialist in user experience design, strategy, and research, and business systems analysis. Her project domains include health and wellness, insurance, transportation, and entertainment.
Janette Shew's UX Design & Research creates solutions that bring businesses and users together by designing experiences for the businesses’ products/services that delight and fulfill users’ goals. She leads discovery phase discussions to elicit business objectives, develop the UX strategy, and identify the scope of user research and appropriate UX deliverables. Her research methodologies include usability studies, contextual inquiry, task analysis, card sorts, surveys, interviews, and competitive analysis. Reviewing existing research and user feedback as well as testing prototypes with colleagues become critical steps in designing the UX when access to actual users is not available. Janette's UX / IA delivers customer journey maps, process flows, storyboards, wireframes, site maps, and other artifacts. Project clients include Philips, Curves, UCLA, IA Institute, and Focus Features.
Previously as a Senior Business Systems Analyst (BSA) and Project Manager (PM), Janette Shew's expertise included determining project requirements, leading projects through the SDLC, and collaborating with project team members. She led complex, multi-system B2B and B2C projects with budgets over $1.2M, e.g. a quote generation portal for 120,000 Farmers insurance agents. Her responsibilities included developing clear project scope, coordinating internationally-distributed cross-functional teams, setting realistic schedules, and authoring requirements. By setting expectations and accountability, as well as implementing a well-defined process for sharing information, Janette minimized the challenges of communication and time zones that often occur in multi-national teams.
Janette Shew's education includes various UX and IA masters level classes, certificates in UX, Applications Programming, and Database Design, and BA in Communication Studies.
Connect with Jannette Shew on LinkedIn.