What you will learn:
This session starts with an overview of the current state of the healthcare industry with a focus on how regulatory measurements have shifted to align healthcare design practice with the measurable effectiveness of facility performance and overall patient/user satisfaction. The discussion then goes to the design methodologies employed when planning comprehensive patient experiences in complex healthcare facilities and campuses. We then shift to the scale of the user and look at the mechanisms that designers are using to create effective and holistic communication and interactive platforms for administrators, visitors, and users alike.

Topics:
State of healthcare transformation in the US, Impact of policy facility and patient experiences, Overview of existing facility campus analysis and auditing, Strategies for engaging clients and users in developing design strategies

Questions Answered: 
•What are the major challenges during the research and measurement? 
•What challenges will continue to exist that designers will need to work with while innovating + advancing patient experiences?
•Describe your team process for developing a research plan?
•What are the parameters that must be understood to do so, and how does this plan align to the overall project scope?

Podcast Materials:
5 downloadable mp4 video files

Duration:
Approximately 65:00 minutes

Speaker’s:
Leslie Wolke, Leslie Wolke Consulting (Austin)
Ellen Taylor, DOiT (Pennsyl55-281pvania)
Greg Nelson, Gensler (Los Angeles)